30th October 2005
As I said in my previous post, I made the move to a new hosting service recently. After consulting various sources, I found that both in the Wordpress support site as well as in the codex, there are many articles that discuss how to transfer your blog from one host to another.
I found the following articles to be most useful: The Wordpress codex has very easy to follow instructions for you to backup and restore your files, here. And, if you need a visual guide, you can also get a good one here. Even so, I encountered some problems and found that I had to venture out with slightly different steps.
I allowed myself ample time for the entire move, so I was able to rehearse the steps before making the final move.
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30th October 2005
If you are a regular reader of this blog, you will know that I had all sorts of problems with my site that was eventually traced to a resource-hungry plugin. If you remember, they unceremoniously shut down my site. When I finally discovered the blackout, obviously I sent frantic emails asking for an explanation.
My host had the audacity to tell me off saying that they had attempted to contact me numerous times without a reply. What really irks me was the fact that I had contacted their support time and again about the issue with slowness in my blog, with spam, etc. They should have in their support system a history of my initiating their research on why the server is so slow. And, when they found out that it was without a doubt my site that was doing the slow-down, they cut me off without warning. To say it was a rude awakening is to understate the pain!
Thankfully, I had done some research before and I sort of guess it was the offending plugin. Even so, it took numerous emails before my support people would respond, and when they did they were defensive and unrepentant. The problem is not so much that they made a customer service mistake in acting so rudely, but that they refused to apologize, and did not offer any compensation for my inconvenience.
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